Sarnia Medical and Dental ("we", "us", or "our") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and, where applicable, the General Data Protection Regulation (GDPR).
1. Company Information
Sarnia Medical and Dental
261 Underwood Road, Sarnia, Pinetown
Email: ramky@mweb.co.za
Telephone: 031 708 1099 / 031 708 1369
Website: [website URL]
2. Information We Collect
We may collect and process the following categories of personal information:
- Contact information (such as name, email address, and telephone number).
- Business information provided through enquiries or service requests.
- Technical information, including IP address, browser type, device information and usage data.
- Marketing preferences and communication choices.
- Any other information voluntarily submitted via forms, email or other communication channels.
3. How We Collect Information
Personal information is collected directly from you when you complete a form, contact us, subscribe to communications, or engage with our services. We may also collect certain technical data automatically through cookies and analytics tools.
4. Purpose of Processing
We process personal information for the following purposes:
- To respond to enquiries and provide services.
- To manage client relationships and contracts.
- To improve our website and user experience.
- For marketing and remarketing purposes (where lawful).
- To maintain the security and integrity of our website.
- To comply with legal or regulatory obligations.
5. Lawful Basis for Processing
We process personal information based on consent, contractual necessity, legal obligation, or legitimate business interests, depending on the nature of the interaction.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience, analyse traffic and support marketing efforts. You may adjust your browser settings to refuse cookies; however, certain website functionality may be affected.
7. Google Services (Analytics, Ads & reCAPTCHA)
We may use Google services, including Google Analytics, Google Ads and Google reCAPTCHA. Google reCAPTCHA is used to protect our website from spam and automated abuse.
reCAPTCHA may collect information such as IP address, browser characteristics and user interaction data. From 2 April 2026, Google acts as a data processor for reCAPTCHA data and processes such information solely on our behalf under the Google Cloud Data Processing Addendum. Sarnia Medical and Dental remains the data controller for this data.
We may use Google Ads remarketing services to advertise to previous website visitors. Third-party vendors, including Google, may use cookies to serve advertisements based on prior visits to our website. You may manage advertising preferences through your Google account or browser settings.
8. Sharing of Personal Information
We do not sell personal information. We may share personal information with trusted service providers, hosting providers, marketing platforms, or technology partners who process information on our behalf and under appropriate data protection agreements.
We may also disclose personal information where required by law or to protect our legal rights.
9. Data Security
We implement appropriate technical and organisational measures to safeguard personal information against unauthorised access, loss, misuse or alteration. However, no method of electronic transmission or storage is completely secure.
10. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law.
11. Your Rights
In accordance with POPIA and, where applicable, GDPR, you may have the right to request access to, correction of, or deletion of your personal information. You may also object to certain processing activities or withdraw consent where processing is based on consent.
To exercise your rights, please contact us using the details provided below.
12. Third‑Party Links
Our website may contain links to third‑party websites. We are not responsible for the privacy practices or content of those websites.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.
14. Contact Information
If you have any questions about this Privacy Policy or how we process your personal information, please contact us at:
Sarnia Medical and Dental
261 Underwood Road, Sarnia, Pinetown
Email: ramky@mweb.co.za
Telephone: 031 708 1099 / 031 708 1369
Website: [website URL]